Refund Policy for BroadLanding
Last updated: March 30, 2023
Welcome to BroadLanding located at Via Margherita, Rome, 00184, Italy. We understand that from time to time you may need to return your purchase. Our Refund Policy has been developed to facilitate a smooth transaction and process for requesting refunds.
Order Cancellation
If you wish to cancel your order, please contact us immediately at +39 06 6982 4567. Orders can only be canceled before they have been prepared. Once preparation has started, we unfortunately cannot cancel the order.
Refund Eligibility
To be eligible for a refund, please note the following conditions:
- Incorrect order: If you receive an order that is incorrect, please contact us immediately so we can arrange a replacement or refund.
- Quality issue: If the quality of the product received is not up to our promised standards, please contact us with details of the issue within 24 hours of receiving your order.
- Non-delivery: If you do not receive your order within a reasonable time frame, please reach out to us to investigate the matter.
Refund Process
We process refunds as follows:
- Contact us: Reach out via our phone number +39 06 6982 4567 or visit our location directly.
- Investigation: We will investigate the issue. In the case of quality concerns, we may request photos or a return of the product.
- Resolution: If your refund request is approved, we will process it using the original payment method within 5-10 business days.
Non-Refundable Items
The following are not eligible for refunds:
- Orders that have been fully consumed or discarded.
- Orders that have not been reported within the specified timeframe outlined above for quality issues or incorrect delivery.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at +39 06 6982 4567.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash in part or full.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please send us an email or visit us in person.
Questions
If you have any questions concerning our Refund Policy, please contact us at +39 06 6982 4567 or visit our pizzeria at the address mentioned above.
We hope you enjoy your experience with BroadLanding. Thank you for your patronage!